Cancellation & Refund Policy

1. Introduction

At Webking Solutions (“we,” “us,” or “our”), we strive to deliver high-quality digital solutions including web development, custom applications, cloud services, hosting, SEO, UI/UX, and digital transformation support.

As our services are delivered through planning, consulting, development effort, and digital implementation, our cancellation and refund rules differ from physical goods companies. This policy explains when refunds may be issued and how service cancellations are handled.

2. Services Covered Under This Policy

This CANCELLATION & REFUND POLICY covers the following categories of services:

• Custom website and application development.
• Hosting and server management.
• Cloud migration services (Google Workspace, Microsoft 365, Zoho).
• SEO, content, and digital optimization services.
• UI/UX design services.
• E-commerce platform setup.
• Support & Maintenance services.
• Annual subscription-based services (hosting, cloud, maintenance).

3. Non-Refundable Services

The following services are non-refundable once initiated because they involve planning, technical resources, or third-party costs:

• Custom development work.
• UI/UX design.
• SEO/content and optimization work.
• Cloud migrations and deployment.
• Website themes, plugins, paid tools, or third-party items.
• One-time setup or configuration services.
• Any task where development or planning work has already begun.

4. Refund Eligibility (Project-Based Services)

A refund may be considered only if:

• Work has not started.
• No resources (designer/developer) are assigned.
• No planning documents or deliverables are created.
• No third-party tools or licenses have been purchased.

• Administrative and processing charges.
• Payment gateway charges.
• Any external costs already incurred.

5. Refund Eligibility (Subscription / Renewal Services)

For hosting, email, cloud, maintenance, and subscription-based services:

• Refunds are not provided once the service term begins.
• Renewals paid in advance are non-refundable.
• Third-party cloud/email services are strictly non-refundable (Google Workspace, Microsoft 365, Zoho).

6. Project Cancellation

• Standard Cancellation: If a client cancels before development, a partial refund may be issued after a planning fee deduction.
• Mid-Project Cancellation: No refund applies if development is underway. Active milestones must be cleared.
• Firm Termination: Webking Solutions reserves the right to terminate projects due to non-compliance or unpaid debt without providing refunds.

7. Lack of Response or Delays

Refund requests will be denied if the project is delayed due to client-side factors, such as:

• Failing to provide feedback or requested assets for over 15 business days.
• Change of business direction or internal restructuring.
• Requesting new features beyond the agreed scope.

8. Incorrect Requirements or Scope Changes

If the client provides unclear or incorrect requirements and later requests changes, these will be treated as new tasks and will not qualify for a refund on the original scope.

9. Quality Assurance & Issue Resolution

Instead of refunds, Webking Solutions provides corrective actions such as:

• Bug fixes
• Minor adjustments
• Issue resolution
• Support as per your agreement

10. Third-Party Products & Licenses

Payments made for third-party products or services are non-refundable. Examples:

• Software licenses
• Themes, plugins, and extensions
• Cloud email licenses
• Domain or hosting purchases
• Paid APIs or integrations
• These follow the vendor’s policies.

11. Payment Disputes or Chargebacks

If a payment dispute or chargeback is raised without contacting us first, Webking Solutions may:

• Suspend ongoing work
• Suspend hosting/cloud services
• Provide documentation to the payment gateway
• Recover outstanding dues
• We strongly encourage contacting us first to resolve any concerns.

12. How to Request a Refund

To initiate a formal review, please contact our support desk with your invoice number and reason for the request:

13. Acceptance and Policy Updates

By engaging with Webking Solutions for any service, you agree to these legal terms. We reserve the right to update this policy periodically to reflect changes in digital service standards.